If in the unlikely event your goods arrive in a damaged state please email us at firstname.lastname@example.org and let us know the goods are coming back and return the goods to us within 7 days of receipt letting us know the reason for our records. We will then e-mail you back a returns reference number and a mailing address to send the print back to.
Please note that we are not responsible for returned items that are lost in the post. The original receipt must be enclosed in the package or it cannot not be processed. We will refund the money in full (less postage) provided goods are returned in their original condition with the receipt.
Please take care how the item is packaged, we cannot refund items that have become damaged by the packaging. We recommend you use an insured method of posting such as recorded delivery. If an item is returned to us by the post office as uncollected mail we do not refund the postage charges.
We will email to confirm when the credit card has been refunded. Refunds can take up to 14 days after we receive the parcel. Depending on your credit card or Bank, refunds can take up to 7 days to show on your Bank account, after it has been processed by us.
For goods returned after 7 days we reserve the right to issue a credit voucher for use on the website. Goods returned after 28 days will not be refunded.
This does not affect your statutory rights.
Please e-mail email@example.com or call us on +44 (0)7973 161 973 with any queries and we will be happy to sort them out.